Question 1

Family Values in Every Customer Interaction

Accepted Answer

Imagine the next customer walking through our doors is your mom, dad, or sibling. Would you feel confident in the service they’d receive, or would you be nervous? Every interaction should make you proud, excited to showcase how we operate. Treat each customer with the same warmth and trust you’d show your own family. Remember, every time we engage with a customer, we’re being entrusted with a part of their journey. It’s our duty to make them feel not just welcomed, but truly cherished.
Let’s go beyond just meeting expectations—let’s create and amplify moments of joy for our customers. Every interaction should be memorable and delightful, building an environment where we’re genuinely excited to welcome everyone as if they were family.
And remember, our customers aren’t just the individuals buying or selling cars. They include our partners, like dealers, and even our own colleagues, who are our internal customers. Everyone, in some way, is a customer, and it’s our responsibility to make sure they all feel valued.

Question 2

Flatten the Hierarchy: Lead by Action, Not Position

Accepted Answer

True leadership isn’t about sitting at the top; it’s about being in the trenches, leading by example. Leaders should engage directly with their teams, customers, and partners. It’s essential not just to know your immediate reports (L1s) but also to work closely with L2s, L3s, and, most importantly, the frontline. Build empathy, support their success, and be hands-on—not just overseeing from a distance.
In today’s digital age, tools like Slack and WhatsApp enable seamless collaboration, making hierarchical barriers outdated. When everyone—from L1s to L3s—collaborates directly, we move faster, make better decisions, and produce stronger results. Hierarchies can help us organize, but if we cling to old ways, they only slow us down.
Relying on layers of management for communication is as outdated as using horses in the era of cars. Let’s ensure our communication and actions are as fast and efficient as our vehicles.
Remember, at CARS24, we value the impact you create, not the title you hold. Those who drive results will naturally rise to greater roles, regardless of their years of experience.

Question 3

Raise Standards: Be Inspired to Inspire

Accepted Answer

At CARS24, our collective success is a reflection of the standards we set for ourselves and each other. When one person strives for excellence, it can inspire others to settle for nothing less. But when all of us aim for greatness, we elevate the entire team.
Imagine a workplace where everyone is committed to raising the standard—a place where each day brings new inspiration to learn, achieve, and push beyond boundaries. In such an environment, excellence becomes the norm, and we all grow stronger together.
It’s easy to stay comfortable among those who don’t challenge you. But it’s far more rewarding to surround yourself with people who inspire you to raise the bar—colleagues who encourage you to rethink, innovate, and continually reach for new heights.
Ask yourself: How many problems do you solve without being prompted? How often do you take the initiative to address issues, even if they’re outside your typical responsibilities? This mindset of proactive problem-solving and relentless improvement is how we collectively raise our standards—not just individually, but as a team.
We also need to question everything about CARS24—our culture, our processes, and our ability to be receptive to and act on feedback. By challenging ourselves and each other, we ensure that we’re always moving forward.
Let’s commit to being the force that inspires excellence at CARS24. Together, we can create a culture where raising the standard is second nature, and every challenge is seen as an opportunity to excel.

Question 4

Make It Happen: No Excuses, Just Solutions

Accepted Answer

At CARS24, we recognize that challenges are an inevitable part of our journey, but we don’t let them turn into roadblocks. Somewhere in the world, someone has already solved a similar problem—we aim to be those problem-solvers with an active mindset. While smart people can find logical reasons why something can’t be done, the universe doesn’t care about excuses. What truly matters is whether we got it done. An active mindset means taking initiative—seeking out solutions instead of waiting for them. It’s about being proactive, transforming challenges into opportunities, and going beyond the constraints of logic to achieve the extraordinary. Don’t let logic confine your potential; use it as a tool to forge new paths and turn possibilities into realities. We’re here to achieve, to exceed expectations, and to deliver results—not excuses.
For more insights on cultivating an active mindset, check out this read:

Question 5

Think 100x: Dare to Dream Big

Accepted Answer

At CARS24, we believe that to truly innovate, we must break free from incremental thinking and aim for at least one transformative goal each year. Yes, the path will be filled with failures; that’s part of the journey. But what truly matters is not how many times we fall, but the few times we achieve something extraordinary. Remember, you miss 100% of the shots you don’t take.
Avoiding risks because of the fear of failure is the greatest failure of all. Embrace ridicule and criticism—they are signs that you’re pushing boundaries. Discomfort is a natural part of pursuing audacious goals; if you’re comfortable, your goal isn’t big enough. As an organization, we don’t just accept ambitious goals—we celebrate them. We stand by each other in the pursuit of excellence, knowing that it’s these bold challenges that drive us forward.
Embrace the challenge, push the limits, and together, we’ll achieve what once seemed impossible. Let’s make every year a testament to our ability to dream big and turn those dreams into reality.

Question 6

Passion Drives Performance: Love What You Do

Accepted Answer

At CARS24, we believe that passion is the key to excellence. Embrace your work and the challenges that come with it, just as elite athletes embrace their training and competitions. When athletes truly love their sport, their passion permeates every aspect of their lives, driving them to excel beyond the need for work-life balance.
Similarly, when you love what you do, you naturally find harmony between your work and life, overcoming obstacles with ease. Just as a dedicated athlete pushes boundaries, embraces discomfort, and constantly strives for growth, loving your work means committing to continuous personal and professional development.
If you don’t love your work, it’s time to reflect. Find something—whether within your current role or elsewhere—that ignites your passion, where you can excel and feel truly fulfilled. Your passion is the fuel for your performance. We’re here to support you in this journey, because when you thrive, we all thrive. Remember, the first step is yours to take—help yourself, and you’ll find the support you need to succeed.

Question 7

One last thing

Accepted Answer

“Karma is the root cause of success and failure in every aspect of life.” – Manu Smriti 8.15
At CARS24, we believe in putting the organisation first – above individual interests. This means making decisions that prioritise CARS24’s success, even if it entails short-term challenges for us personally. Prioritising CARS24 might involve reassigning team members to roles that best match their strengths or assisting other teams without immediate personal benefit. It also means raising our standards to things that others do better than us and not lowering to what others do worse than us. Example justifying more team members because another team has more as opposed to standing up to be the benchmark that others should look upto. In these situations, we trust in the principle of karma.
No one person makes the organisation. It is a collective effort. We are all leaders sometimes, and followers other times. Point is every person on the team matters. So what can we learn from this? We win when the organization wins, but when we focus ONLY on our win, the organization will surely not win, and we will not win despite how hard we try.
Counterintuitive? Yes

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Join Us, Be an Autonaut

Launching into the future

What defines us

Our commitment

Launching into the future

What defines us

Super App?more like a Superb App!

We’re all aboutvibing with the planet

What makes us an Autonaut

Apply only if you are ready to leave limits behind

Super App?
more like a Superb App!

We’re all about
vibing with the planet